Shep Hyken

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Shep Hyken

Ethical Governance Corporate Governance

#288 most read in

Ethical Governance

Shep Hyken is Customer Service Speaker and CX expert, award-winning keynote speaker, and bestselling author of eight books. He helps clients enhance customer and employee experiences, working with Fortune 50 companies and smaller businesses alike. He has been a weekly columnist for Forbes.com since 2014.

Shep Hyken

Mar 19 2025

When it comes to experience, we must stay human in an AI world

Illuminem Voices

Corporate Governance · Ethical Governance

Technology should enhance, not replace, human connection

A wooden table with a typewriter, glasses, notebook, and pen placed on top.

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