As Estonia’s former Prime Minister, I’ve seen how technology can revolutionize governance. During my tenure, we embraced a digital-first approach that transformed Estonia into one of the world’s most advanced e-governance nations. This experience taught me that innovation isn’t just about technology—it’s about building trust and ensuring citizens feel secure in using new systems.

One of our biggest challenges was addressing public concerns about privacy and security. These concerns were legitimate, but we tackled them systematically by making our systems more secure than traditional analogue ones. Over time, we proved that digital governance could be trusted, and citizens embraced it.

Technology played a crucial role in this transition. Smartphones and tablets helped older generations adapt, bridging the gap to digital services. Today, children grow up fluent in technology, but even for older generations, the right tools and internet access make all the difference.

Lessons for Cyprus

At the Digital Agenda Summit 2024 in Cyprus, I reflected on how countries like Cyprus can benefit from Estonia’s journey. With similar populations, Cyprus is well-positioned to adopt digital governance and look ahead to future trends. AI, in particular, represents an exciting opportunity for governments. It’s already part of our daily lives, and its potential to improve decision-making is enormous.

Governments can use AI to analyze data and make smarter, more informed choices. The transition won’t be easy, but staying ahead of technological trends is crucial to improving public services and maintaining competitiveness.

Cybersecurity: a constant priority

Increased digitization comes with risks, and cybersecurity remains an ongoing challenge. Estonia has adopted a rigorous approach, mirroring strategies used by the private sector, such as robust firewalls and backups. Cyber threats are a daily reality for digital systems, but with the right safeguards, governments can build resilience and trust.

Impressions of Cyprus and the summit

Returning to Cyprus for the Digital Agenda Summit, I was impressed by the high-caliber speakers and meaningful discussions. This was my fifth visit to the island, and it’s always a pleasure to reconnect with colleagues like Kyriakos Kokkinos, whose vision for innovation and digital policy is inspiring.

The summit is a reminder that technology is not just a tool—it’s a mindset. By embracing innovation and building trust, governments can create systems that truly serve their citizens. Estonia’s journey proves this, and I’m optimistic that countries like Cyprus can achieve similar success by leveraging AI and digital governance.

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